Textbook

Getting started

Stakeholder Dialogues are a methodology for designing and implementing consultation and cooperation in complex change processes that require different interest groups to be included and integrated. Before initiating a Stakeholder Dialogue, practitioners need a thorough understanding of the concepts and methodology behind them. This section serves as an introduction to 5 basic conceps of Stakeholder Dialogues.

The Concept
The Benefits
Areas of Application
Values and Principles
Forms of Stakeholder Dialogues

Getting active

Stakeholder Dialogues provide a space for people to think together and to offer grounds for true social innovation. In order to meet these expectations, they require a well-designed process architecture based on process and change management experience, a dialogical approach and self-reflection methods - all of which are realized in the Dialogic Change Model.

Getting reflective

Running a successful Stakeholder Dialogue requires paying special attention to the quality of the dialogue process itself. This section provides you with a set of methods and tools that help assure the quality of a dialogue process.  At the center of this chapter are the eight key factors for successful Stakeholder Dialogues.

Key Success Factors
1. Leadership and high-level sponsorship
2. Cohesion and relationship-management
3. Goal and process clarity
4. Knowledge and competence
5. Credibility
6. Inclusivity
7. Ownership
8. Delivery and outcome-orientation